Frequently Asked Questions

Answers to the questions we hear most. For details about a specific service, visit that service’s page — each one has its own FAQ covering pricing, scope, and scheduling.

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ABOUT POSHMAID
What areas do you serve?

We serve Citrus County — including Lecanto, Crystal River, Inverness, Beverly Hills, Homosassa, Citrus Hills, Terra Vista, Pine Ridge, Black Diamond, Hernando, Citrus Springs, Sugarmill Woods, and Floral City — and Marion County, including Ocala, Dunnellon, and Silver Springs. We also serve The Villages and surrounding communities. If you’re not sure whether we reach you, just call or text.

Are you a franchise?

No. Poshmaid is locally owned and operated, with a showroom and headquarters in Lecanto. That means you deal directly with the people accountable for the work, not a call center in another state. You’re welcome to stop by and meet us.

Are your cleaners background-checked and trained?

Yes. Every cleaner is background-checked before being assigned to a home or facility. We continue evaluating our team after hiring, not just during it.

Are you licensed, bonded, and insured?

Yes. Poshmaid carries general liability insurance, bonding, workers’ compensation, and auto insurance. Our leadership is OSHA-certified.

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PRICING & SCHEDULING

How is pricing determined?

Pricing depends on the service, the size and condition of the property, and how often you’d like service. Every quote is free and there’s no obligation — most come back within 24 to 48 hours. For commercial facilities and larger residential jobs, we’ll do a free on-site walkthrough first.

How do I get a quote?

Call or text 352-501-8164, email info@poshmaid.com, or use the quote form on our contact page.

What are your payment terms?

Residential service is due on completion. Commercial clients are invoiced on an agreed schedule. We accept cash, check, and all major credit cards.

What if I need to cancel or reschedule?

Just let us know. We ask for 24 hours notice where possible so we can adjust the schedule, but we understand things come up.

How far in advance should I book?

Sooner is better for specific dates, move-out deadlines, and larger jobs, but we’ll always try to accommodate short notice — we’ve taken care of same-day and next-day requests before.

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ACCESS, PETS & PRACTICALITIES

Do I need to be home during the cleaning?

No. Most clients provide a key, garage code, or lockbox. Our team is background-checked, bonded, and insured, and we treat your home and privacy with complete respect. Commercial cleaning is usually scheduled outside business hours.

Do I need to provide supplies or equipment?

No. Our team arrives fully equipped with professional-grade supplies, including non-toxic options safe for children and pets. If you’d prefer we use specific products in your home, just tell us.

What about pets?

We like pets — just let us know they’ll be there. We ask that they’re secured comfortably during the visit, for their sake and so our team can work efficiently.

What happens in bad weather?

Safety comes first. If travel isn’t safe, we’ll contact you as soon as we can and reschedule for the next available date.

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QUALITY & GUARANTEE 

What if I’m not happy with the clean?

Tell us within 24 hours and we’ll come back and make it right — free. That’s our Make It Right Guarantee, and it applies to every clean, residential or commercial.

What if something is damaged?

It’s rare, but accidents happen. We’re fully insured. Let us know within 24 to 48 hours and we’ll investigate and resolve it promptly.

Still have a question? Call or text 352-501-8164 — you’ll reach someone who can actually answer it.